QuickBooks POS 9 Not Connecting to Server – Troubleshoot multi-user issues in Point of Sale

QuickBooks POS 9 Not Connecting to Server – Troubleshoot multi-user issues in Point of Sale

How to Troubleshoot multi-user issues in Point of Sale?

When you open your company file on a client workstation, you see or experience one of the following:

Error: Fixing the Connection.

  • Error: Specify the Server and Company Data File.
  • Point of Sale is grayed out ( In Some Cases)
  • Error: You are not connected to the server.
  • There has been a problem with this application and it needs to be closed.

         Troubleshoot multi-user issues in Point of Sale

Troubleshoot multi-user issues in Point of Sale


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The following are possible reasons why these issues happen with your QuickBooks POS9 or other versions:

  • The server is not set in multi-user mode
  • Firewall and/or third party application is blocking the connection between the server and workstation(s) e.g Antivirus
  • Network/Internet connection issues
  • The IP address used is set to dynamic IP
  • Network sharing settings and folder permissions are not configured properly.

IMPORTANT: Before performing any of the recommended troubleshooting, make sure you have:

  • Reviewed the QuickBooks Desktop POS system requirements.
  • Restarted the server and client workstations properly.
  • Restarted the network connection and ensured all ports are properly connected.
  • Designated client workstations to a local area connection that’s connected to the same server and made sure they can communicate with each other.
  • Logged in to Windows with Administrator rights.

Now you can start to troubleshoot multi-user issues in Point of Sale. You can follow the given procedure to fix the issue.

Solution 1: Ensure your Server is in multi-user mode

From the File menu, select Switch Company Files to Multi-User Mode First.
NOTE: If the server is currently in the multi-user mode, switch it to single user mode and switch back to multi-user mode to refresh the system.

You May Also Read: Upgrade QuickBooks Pro 2018

Solution 2: Turn Network Discovery On

  1. Open Control Panel and then click Network and Sharing Center.
  2. On the left pane, select the Change Advanced Sharing Settings
  3. Then Expand the network profile currently assigned to your network connection.
    NOTE: It is marked with the words Current Profile on the right-hand side of its name.
  4. Now In the Network discovery section, select Turn on network discovery.
  5. Expand the All Networks category in settings.
  6. In the Password Protected Sharing area, select the Turn Off Password Protected Sharing option.
  7. Close the settings window properly.

Solution 3: Set up the folder permissions

  1. On your server, right-click on the folder where your company file is saved and select Properties.
    E.g. Location: C:Users\Public\Public Documents\Intuit\QuickBooks Point of SaleXX\Data
  2. Click the Sharing tab.
  3. Click Advanced Sharing option and select Share this folder.
  4. Select Permissions and then click Add.
  5. Type in QBPOSdbsrvuser and then click OK.
  6. Click to select QBPOSdbsrvuser and select Full Control from the option.
    NOTE: Make sure the permission of Everyone and Services user group is set to Full Control.
  7. Click Apply and OK.

Solution 4: Rename the WSActivity file

  1. Open the folder where WSActivity file is saved.
    E.g. Location: C:\Program Data\Intuit\QuickBooks Point of Sale XX\Ini
  2. Right-click the WSActivity file and then select Rename.
  3. Rename the file to OLDWSActivity.
  4. Turn off your point of sale in all workstations and open again and see if it works or not.

Solution 5: Configure the Network Firewall

Solution 6: Edit the Windows hosts file

You can follow the above-mentioned solutions to fix QuickBooks POS 9 Not Connecting to Server issue. In case you need help to troubleshoot multi-user issues in Point of Sale then you can contact Quickbooks Support.

Quickbooks Support:

Our experts offer the 24/7 support and provide you the solution which helps you to Troubleshoot multi-user issues in Point of Sale. We also provide the support for the following issues:

  • How to connect QuickBooks POS client to server
  • QuickBooks point of sale network configuration
  • QuickBooks not connecting to server
  • The QuickBooks point of sale server setup
  • QuickBooks point of sale cannot open company file
  • QuickBooks connect to server database
  • The QuickBooks pos not responding
  • QuickBooks pos multi-user

For the help, you can directly connect Quickbooks Support at +1-(844) 893-0111 (US/CA).

Hope you like the Article related to “QuickBooks POS 9 Not Connecting to Server – How to Troubleshoot multi-user issues in Point of Sale”!


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